The American Society of Agricultural and Biological Engineers (ASABE) has announced that John Deere Connected Support™ – Expert Alerts is the winner of an AE50 Award for 2018. Expert Alerts uses JDLink machine connectivity and analytics to reduce diagnostic time and reduce overall downtime.
The award is typically given to a company that develops an innovative product for the food and agricultural industry. A panel of engineering experts helped decide this year’s winners.
Producers and service providers are at risk of reducing productivity during seasonal operations when their machines experience unexpected downtime. With Expert Alerts from John Deere, they can ultimately reduce service costs and improve overall operational efficiencies. This means fewer service interruptions on the job.
“Expert Alerts provides remote machine monitoring and notification to John Deere dealers, which enables them to contact customers about an impending or potential issue, and often gives dealers solutions to resolve the issue,” said Jeremy Goebel, aftermarket product development manager for John Deere. “John Deere Connected Support tools enable dealers to proactively support customers, which results in customers experiencing less downtime, or sometimes avoid downtime altogether, leading to increased productivity and profitability.”
John Deere Connected Support with Expert Alerts comes factory installed on new John Deere self-propelled equipment. However, it can also be dealer-installed on late-model machines, such as sprayers and tractors. More information can be found by contacting your local John Deere dealer.