John Gleim wasn't surprised when engineers with John Deere visited him on the job to discuss his experience with his John Deere excavator after he informed the company of a power gap.
Neither was he surprised by the high caliber of cooperation he found.
"I talked to Deere about adding more stability and power," Gleim said, according to a press release. "They not only listened, they responded. I can't say enough about the true partnership we've had with Deere. They listen, they care what we think, and they've been with us through thick and thin."
As a result of conversations with customers like Gleim, John Deere manufactured three new excavators, according to a press release. The globe's biggest manufacturer of farming and agricultural machinery routinely seeks out customer input.
The three new excavators are models 250G, 290G and 350G. Their power ranges from 191 to 299 horsepower. The engines of each machine are IT4-certified and they fall within emission standards.
"We've increased power and hydraulic flow while also adding the IT4 engine," according to Mark Wall, manager of excavator product marketing for John Deere. "The end result is eight percent more productivity for our customers. They can do more work, faster."
Deere's three newly released excavators largely based on customer input
Deere manufactured a new machine that was largely inspired by customer input.